Privacy statement

How we handle your data

Our website address is: https://www.terradown.com.

About our privacy statement

TerraDown cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy statement applies to the use of the website and the services provided by TerraDown. The starting date for the validity of these conditions is 02/05/2020, with the publication of a new version the validity of all previous versions expires. This privacy statement describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy statement, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy statement.

About data processing
Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data is transparent.

Webshop software

WooCommerce

Our webshop was developed with software from WooCommerce, we chose Vextra Internet Solutions for our web hosting. Personal data that you make available to us for the benefit of our services will be shared with this party. Vextra Internet Solutions has access to your data to provide us (technical) support, they will never use your data for any other purpose. Vextra Internet Solutions is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.

WooCommerce
Our webshop is developed with software from WooCommerce, we host our webshop on a server under our own management. We have taken appropriate technical and organisational measures to prevent misuse, loss and corruption of data as much as possible. In any case, these security measures consist of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.

 

Webhosting

We purchase web hosting and email services from Vextra Internet Solutions. Vextra Internet Solutions processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Vextra Internet Solutions has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Vextra Internet Solutions is obliged to observe secrecy on the basis of the agreement.

Email

For our regular business e-mail traffic, we use the services of Vextra Internet Solutions. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Vextra Internet Solutions has no access to our mailbox, and we treat all our e-mail traffic confidentially.

Payment processors

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data for longer than allowed by the legal terms.

Reviews

In the webshop, users may give their reviews on our products and services.

Shipping and logistics

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for carrying out the deliveries. It is therefore necessary that we provide your name, share address and residence details with PostNL. PostNL uses this information only for the benefit of perform the agreement. In the event that PostNL engages subcontractors, PostNL will provide your details also available to these parties.

Billing and accounting


We use your name, address and residence details and details regarding your order. This one data is used for administering sales invoices. Your personal data is protected sent and stored. TerraDown is bound to secrecy and will keep your information confidential to treat. TerraDown does not use your personal data for purposes other than described above.

External sales channels

We sell (part of) our articles via the Bol.com platform. If you place an order through this platform Bol.com will then share your order and personal data with us. We use this information to your fulfil order. We treat your data confidentially and have appropriate technical and organisational measures taken to protect your data against loss and unauthorised use.

Purpose of the data processing

General purpose of the processing

We only use your data for the benefit of our services. That is, the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to – other than on your own request – to contact you at a later time, we ask you for explicit permission. Your data is not shared with third parties, other than for accounting and other administrative purposes fulfil obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data automatically collected by our website is processed for the purpose of our further improve services. This data (for example your IP address, web browser and operating system) are not personal data.

Personal data in the Webshop
Your personal data will be used to increase your experience in our shop, for you to get access to your account and for purposes, which you can read in our privacy policy.

Participation in tax and criminal investigations

Where appropriate, TerraDown can be held to share on the basis of a legal obligation of your data in connection with government tax or criminal investigations. In such a case we are forced to share your information, but we will do so within the possibilities that the law offers us oppose this.

Retention periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicates that you no longer wish to use our services. If you indicate this to us, we will do this also consider it as a request to forget. We serve on the basis of applicable administrative obligations keep invoices with your (personal) data, so we will keep this data for as long as the applicable term is running. However, employees no longer have access to your client profile and documents that we have manufactured in response to your order.

Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regarding the personal data processed by or on behalf of us. We explain which ones below these are rights and how you can invoke these rights. In principle, we send to prevent abuse copies and copies of your data only to your already known e-mail address. In case you have the we would like to ask you to receive data at another e-mail address or, for example, by post legitimise. We keep records of completed requests, in case of a forget request we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to request one at any time file a complaint with the Dutch Data Protection Authority if you suspect that we have your personal data on a using the wrong way.

Right of inspection
You always have the right to process the data that we process or have related to your person or can be traced back to that. You can make a request to that effect to our contact person privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors at the e-mail address known to us that This data, specifying the category under which we have this data saved.

Right of rectification
You always have the right to process the data that we process or have related to your person or be traceable to that end. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed at the e-mail address known to us.

Right to restriction of processing
You always have the right to process the data that we process or have related to your person or for that purpose be traceable. You can make a request to that effect to our contact person privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will not be removed until you remove the restriction longer to be processed.

Right to transferability
You always have the right to process the data that we process or have related to your person or be traceable to that end, to be carried out by another party. You can submit a request to that effect our contact person for privacy matters. You will receive a response to your request within 30 days. As your request is granted, we will send you copies or copies of all data to the e-mail address known to us about you that we have processed or that have been processed on our behalf by other processors or third parties. To all likelihood in such a case we will no longer be able to continue providing the service, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights
In such cases, you have the right to object to the processing of your personal data by or on behalf of TerraDown. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is well-founded, we will provide copies and / or copies of data that we process or have processed and make available to you and then permanently cease processing. You also has the right not to become automated individual decision-making or profiling subject. We do not process your data in such a way that this right applies. Are you sure this is the case, please contact our contact person for privacy matters.

Cookies

Cookies from third parties
We use cookies for analytics and for your webshop cart. In the event that third party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy statement
We reserve the right to change our privacy statement at any time. However, you will always find the most on this page recent version. If the new privacy statement affects the way in which we have already collected data with regard to you, we will inform you by e-mail.

Contact person for privacy matters

Joris Koenraadt

Go to our contact form   |   Go to the shopping cart